1. Introduction

At SizeZero™ Plastic Surgery Clinic, we are committed to protecting your privacy and maintaining the confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Information Technology Act, 2000 and other applicable Indian data protection laws.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name, age, and gender
• Contact information (phone number, email address, postal address)
• Date of birth
• Emergency contact information

Medical Information

• Medical history and current health status
• Information about procedures and treatments
• Photographs for medical documentation
• Pre and post-operative care details
• Prescription and medication records

Website Usage Information

• IP address and browser type
• Pages visited and time spent on the website
• Referring website addresses
• Device information

3. How We Use Your Information

We use your information for the following purposes:

• Providing medical consultations and treatments
• Scheduling and confirming appointments
• Maintaining medical records
• Billing and insurance processing
• Following up on treatments and post-operative care
• Improving our services
• Sending appointment reminders and health-related information
• Responding to inquiries and requests

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Medical Professionals: With healthcare providers directly involved in your care
• Legal Requirements: When required by law, court order, or government authorities
• Service Providers: With trusted third parties who assist in operating our clinic (e.g., billing services, laboratories) under strict confidentiality agreements
• Emergency Situations: To protect your health and safety in medical emergencies

5. Before and After Photos

Before and after photographs are taken for medical documentation purposes. We will obtain your explicit written consent before using any photographs for marketing, educational, or promotional purposes. You have the right to withdraw consent for photo usage at any time.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure storage of physical records in locked facilities
• Encryption of digital data
• Access controls and authentication systems
• Regular security audits
• Staff training on data protection

7. Your Rights

Under Indian data protection laws, you have the right to:

• Access your personal and medical information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal and medical record retention requirements)
• Withdraw consent for specific uses of your information
• Receive a copy of your medical records
• Object to certain types of data processing

8. Data Retention

We retain your medical records as required by Indian medical practice regulations and applicable laws. Personal information collected through the website will be retained only as long as necessary for the purposes outlined in this policy.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. You can control cookie settings through your browser preferences.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revision date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at:

SizeZero™ Plastic Surgery Clinic
Viman Nagar, Pune, Maharashtra 411014
Phone: +91 7769007781
Email: gracesurgeryin@gmail.com

14. Complaints

If you believe your privacy rights have been violated, you may file a complaint with our Data Protection Officer or with the appropriate Indian regulatory authorities.